Imaging Product Services

You have trusted MEDRAD for high-quality, reliable on-site service solutions for the products we sell. Now, MEDRAD can service most major brands of Dry Imagers and peripheral equipment, along with Computed Radiography (CR) equipment. The MEDRAD Field Service Engineer can provide:

• Troubleshooting and repair
• Preventive Maintenance
• Installation
• De-installation
• System configuration
• Replacement parts
• Technical Support

Appropriate Levels of Support

MEDRAD service solutions provide you with the right service for you with solutions that includes these services:

• Preventive Maintenance (PM)
• Tailored Service Agreements
• After Hours Coverage
• Technical Support
• Travel, Labor, and Parts Support
• MIM/PACSLink Coverages
• 24x7 Technical Phone Support

Solutions to Meet Your Needs and Budget

MEDRAD on-site services are complemented by programs that meet your service needs and your budget.

Service Programs & Descriptions

DirectCARE™
Specific Package Details:
DirectCARE Standard Coverage
DirectCARE Basic Coverage

SelectCARE™
Specific Package Details:
SelectCARE Comprehensive Coverage

All programs are available in multi-year packages and backed by the MEDRAD warranty.

Contact your MEDRAD Inside Sales Representative at 1-800-MEDRAD-S or e-mail InsideSales@medrad.com.